At Shri Sai Motiwale, we aim to provide our customers with quality jewellery products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which products purchased through jewshop.sttourstravels.co.in may be returned, exchanged, cancelled, or refunded.

By placing an order through our website, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

Returns may be accepted only when the product meets the applicable return conditions specified by Shri Sai Motiwale.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging.
  • All tags, labels, certificates, invoices, and accompanying documents, where applicable, should be included.
  • The product must not have been damaged, altered, resized, repaired, polished, engraved, or modified after delivery.
  • The return request must be submitted within the applicable return period communicated by us.
  • The product must not fall under a non-returnable category.

We reserve the right to inspect returned products before approving a return, exchange, or refund.

2. Non-Returnable Products

Certain jewellery products may not be eligible for return or exchange because of their nature, customization, or hygiene considerations.

Unless otherwise confirmed by us, the following may be non-returnable:

  • Customized or personalized jewellery
  • Engraved products
  • Resized or altered jewellery
  • Products specially made or ordered according to customer specifications
  • Products that have been damaged after delivery
  • Products showing signs of use, wear, alteration, or tampering
  • Products returned without original packaging or required documentation
  • Any product specifically identified as non-returnable on the product page

If you are unsure whether a product is eligible for return, please contact us before sending the product back.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible after delivery.

For verification, we may request:

  • Order number
  • Photographs or videos of the product
  • Photographs of the packaging
  • Photographs of the shipping label
  • Description of the issue
  • Other information reasonably required to investigate the matter

Please retain the original packaging until the issue has been resolved.

After verification, we may, where appropriate:

  • Arrange a replacement
  • Offer an exchange
  • Approve a return
  • Provide a refund
  • Offer another suitable resolution

The final resolution will depend on the nature of the issue and the applicable circumstances.

4. Return Request Process

To request a return, please contact us using the contact details provided below.

Please provide:

  • Customer name
  • Order number
  • Product details
  • Reason for return
  • Date of delivery
  • Photographs or other supporting information, if requested

We will review the request and inform you whether the product is eligible for return.

Do not send a product back without receiving return instructions from us.

5. Return Shipping

Where a return is approved, we will inform you about the applicable return shipping process.

Depending on the reason for the return:

  • If the product is defective, damaged, or incorrectly supplied by us, we may arrange or bear the applicable return shipping cost.
  • If the return is requested for another reason, the customer may be responsible for applicable return shipping costs.

Return shipping arrangements may vary depending on the product, location, courier availability, and circumstances of the return.

6. Product Inspection

All returned products may be inspected after they are received.

The product must match the condition in which it was supplied, subject to any verified defect or damage.

A return may be rejected if the product:

  • Has been used or worn.
  • Has been damaged by the customer.
  • Has been modified, resized, engraved, repaired, or altered.
  • Is missing original packaging or documentation.
  • Shows signs of tampering.
  • Does not meet the applicable return conditions.

If a return is rejected following inspection, the product may be returned to the customer.

7. Refunds

Once an eligible return has been received and inspected, we will determine whether the refund is approved.

If approved, the applicable refund amount will be processed using the appropriate payment method or refund process.

Depending on the payment provider and banking institution, the time taken for the refund to appear in your account may vary.

We are not responsible for delays caused by banks, payment gateways, card issuers, or other financial institutions after the refund has been successfully initiated by us.

8. Refund Amount

The refund amount will depend on the circumstances of the return and the applicable order terms.

Where applicable, deductions may be made for:

  • Shipping charges
  • Return shipping charges
  • Applicable processing charges
  • Other charges that were clearly communicated to the customer

For products returned because of a verified defect, damage, or incorrect product supplied by us, applicable charges may be handled differently depending on the circumstances.

9. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests may not be accepted if:

  • The order has already been dispatched.
  • The product has already been customized or prepared specifically for you.
  • The product has entered the fulfillment process.
  • The order is otherwise no longer eligible for cancellation.

If an eligible cancellation is approved after payment has been received, the applicable refund will be processed through the appropriate payment method.

10. Exchanges

Where applicable, an eligible product may be exchanged for another product subject to:

  • Product availability
  • Return eligibility
  • Product condition
  • Price differences, if any
  • Applicable exchange conditions

Customized, personalized, resized, engraved, or otherwise modified products may not be eligible for exchange unless specifically approved by us.

11. Jewellery Care and Condition

Jewellery should be handled and maintained according to the care instructions provided with the product.

Damage caused by:

  • Improper handling
  • Accidental damage
  • Exposure to chemicals
  • Improper storage
  • Normal wear and tear
  • Unauthorized repair or modification
  • Resizing or alteration by another jeweller
  • Failure to follow product care instructions

may not qualify for a return, replacement, or refund.

12. Refund for Failed or Cancelled Orders

If an order is cancelled by us due to circumstances such as product unavailability, pricing errors, payment issues, or other legitimate reasons after payment has been received, we will process the applicable refund.

The time required for the refund to reach your account may depend on the payment method and financial institution.

13. Fraudulent or Suspicious Returns

We reserve the right to refuse a return, exchange, or refund where we reasonably believe that:

  • The return request is fraudulent.
  • The product has been intentionally damaged.
  • The product has been replaced or tampered with.
  • False information has been provided.
  • The return process is being misused.
  • The transaction involves suspicious or unauthorized activity.

We may take appropriate action where required by applicable law.

14. Multiple Products in One Order

If you wish to return only part of an order, please clearly identify the specific product or products for which the return is being requested.

The eligibility and refund amount will be determined separately for the returned product(s), subject to this policy.

15. Delivery Refusal

Customers are advised not to refuse delivery solely because they have changed their mind about an order.

If you no longer require an order, please contact us and request cancellation or follow the applicable return procedure.

Additional shipping or handling charges may apply where permitted by the applicable terms.

16. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The updated policy will be published on this page with a revised Last Updated date.

17. Contact Us

For return, refund, cancellation, or exchange requests, please contact us:

Shri Sai Motiwale
Address: 466 Raviwar Peth, 2nd Floor, Purushotam Nivas, Near Phadke Haud Chowk, Pune – 411002, Maharashtra, India
Phone: +91 888 883 5901
Website: jewshop.sttourstravels.co.in

When contacting us regarding an order, please keep your order number and relevant product details available so that we can assist you efficiently.

By purchasing products through jewshop.sttourstravels.co.in, you acknowledge that you have read and understood this Return & Refund Policy and agree to the applicable terms described above.